privacy policy

RFP Success

privacy policy

Introduction

RFP Success Express LLC (“RFP Success,” “we,” “us,” and “our”) is committed to respecting and protecting your privacy. This privacy policy (“Privacy Policy”) is intended to help you understand what information we collect, what we do with it, how we protect it, and what choices you have with regard to our collection and processing of your information through your use of this website – https://therfpsuccesscompany.com (the “Site”), and as well as when you join our waitlist, book a demo, contact us, use our social media pages, or otherwise interact with us and our Site (collectively, the “Services”).


This Privacy Policy does not apply to information that we process on behalf of customers that subscribe to use the RFP Success Platform and their authorized users of our Platform (i.e., when you login to use our Platform). Our use of that information is governed by our SaaS Agreement.


As used in this Privacy Policy, “personal information” or “personal data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual.


If you have any questions regarding this Privacy Policy or our privacy practices, please see the below “Contact Us” section.

Information We Collect

Information you provide to us:

When you visit our Site or Services, we collect personal information that you voluntarily submit to us, such as through a web form, in an email, or other form of electronic communication. Personal information collected in this way includes your name, business address, email address, and professional or employment-related information relevant to you as an agent of your business.

Information we collect from you:

We collect information, including personal information, from and about you when you access and interact with our Site and Services. Such information may include:

  • Log Data: Information that your browser or device automatically sends when you use our Site or Services. Log data includes your IP address, browser type and settings, the date and time of your request, and how you interact with our Site and Services.
  • Usage Data: We may automatically collect information about your use of our Site and Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as the dates and times of access, type of computer or mobile device, and your computer connection.
  • Device Information: Includes name of the device, operating system, device identifiers, and the browser you are using. Information collected may depend on the type of device you use and its settings.
  • Cookies: We use cookies to operate and administer our Services, and improve your experience. See the Cookies section below for more information regarding how we use Cookies to collect information from and about you.
  • Analytics: We may use a variety of online analytics products to help us analyze how users use our Site and Services and enhance your user experience.

Cookies:

A “cookie” is a piece of information sent to your browser by a website you visit. Cookies set by us on the Site and our Services are called “first party cookies”. We may also allow our business partners and other third-party companies to set cookies on our Site and Services. Third-party cookies enable third party features or functionality to be provided on or through our Site and Services (e.g., like advertising, interactive content, and analytics). Such third-parties can recognize your device when it visits our Site as well as when you visit other websites. We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Site and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. For example, we use cookies to collection information regarding the pages you visit on the Site and your interactions with the Site and our Services to customize your experience.

 

Other cookies also enable us to track and target the interests of our users to enhance your and other users’ experiences. Third parties serve cookies through our Site and Services for advertising, analytics, and other purposes. These are non-essential cookies.

 

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

 

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/or http://www.youronlinechoices.com. You may opt out by clicking here: http://optout.aboutads.info/ or http://optout.networkadvertising.org/ (Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Third-Party Tracking Technologies:

We and our business partners may also use other technologies to track your use on our Site and Services, such as called clear gifs (a.k.a. web beacons), pixels, session-replay technologies, and other third-party tracking technologies to that help us better manage the Site and Services by informing us what content is effective and to gauge the effectiveness of certain communications.

 

Please be advised, however, that our business partners and other third-party’s use of information collected via third party cookies and tracking technologies is beyond the scope of this Privacy Policy. Third parties use such information for advertising, analytics, and other purposes.

How We Use Your Personal Information

We use your personal information in a number of ways or as otherwise described at the time of collection. This includes, but is not limited to:

  • Providing, administering, maintaining and/or analyzing our Site and Services;
  • Personalizing and improving our Site and Services, user experience, and our business;
  • Communicating with you and for customer service-related purposes;
  • Security purposes, including monitoring, risk assessment, addressing integrity and security issues related to the Services, and fraud and crime prevention and detection;
  • Sending information that you request from us, including responding to inquiries or requests for information about or from us as well as sharing updates with you;
  • Promotional, marketing, and advertising related purposes;
  • Other business purposes, including, without limitation, market, product, and service research and development, and dispute resolution;
  • Complying with legal obligations, law enforcement, and legal processes, and to protect our rights, privacy, safety or property, and/or that of our affiliates, users, business partners, service providers, or other third parties; and
  • To train our models that power our Platform.

Aggregated or De-identified Information.

We may aggregate or de-identify your personal information so that it may no longer be used to identify you and use such information to analyze the effectiveness of our Site and Services, to improve and add features to our Site and Services, to conduct research and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Site and Services and share aggregated information like general user statistics with third parties. We may collect aggregated information through the Site and Services, through Cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form.

How We Share Your Personal Information

We may share and disclose your personal information, to:

  • Affiliates, subsidiaries, business partners, or third-party providers to provide our Site and Services and for the purposes set out in this Privacy Policy. Such third-party providers perform functions such operating, hosting, and supporting our Site and Services, analyzing data, or performing marketing or consulting services.
  • Professional advisors, such as lawyers, auditors, bankers, and insurers, in the course of the professional services they render to us.
  • Law enforcement, in response to a subpoena or court order, or for other legal purposes such as to establish or exercise our legal rights, to assert or defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.
  • Advertising networks and other providers to tailor advertising and offers presented to you based on your interactions with the Site and Services.
  • Third parties in connection with a merger, asset sale, financing, investment, liquidation, bankruptcy, or dissolution during the course of such transaction. In any such transactions, your personal information is a company asset that may be sold or transferred to third parties.

Your Rights.

Cookies and Tracking Technologies:

Your browser or device can allow you to opt-out of data collection from cookies or similar technologies by setting your browser to refuse all or some of the web technologies (e.g., cookies) employed on our Site. Please note that your experience using the Site or the Services might be degraded, or certain functionalities may not work, if you opt-out of such collection. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. For more details on cookies, please visit https://allaboutcookies.org/.

Marketing Communications:

If you wish to opt-out of our use of your contact information for our direct marketing purposes, you can click the “Unsubscribe” button located within the most recent marketing email you received from us, or contact us at contact@rfpsuccess.com.

Opt-Out Rights:

Depending on where you are located, you may have additional rights regarding your personal information. For example, you may have the right to access, update, or delete your personal information from our records, or the right to opt-out of our use of your personal information for certain purposes.

 

Please contact us at contact@rfpsuccess.com to exercise any such rights applicable to you.

Children

Our Site and Services are not intended for or directed to persons under the age of 13. Accordingly, we do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, do not submit any personal information to us via email, the Site, through our Services, or through other channels. If you believe we may have collected personal information from a child under 13, please contact us.

Users Outside the United States

RFP Success is based in the United States and the Site and our Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any other country or territory. Your personal information may be collected, transferred to, stored and otherwise processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using any portion of the Site or our Services, you understand that your information will be transferred to our facilities in the United States and those third parties with whom we share such information, as described in this Privacy Policy.

Security

We have implemented appropriate administrative, technical, and physical safeguards to protect the Information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, as no physical or technological safeguards are 100 percent secure, and therefore we cannot guarantee the security of your Information.

Changes To This Privacy Policy

Changes to this Privacy Policy may be made from time to time and will be posted on this page. You can see when this Privacy Policy was last updated by checking the “last updated” date at the top of this Privacy Policy. Please review this Privacy Policy periodically to stay informed about how RFP Success protects your privacy. If we make material changes that meaningfully impact the way we process your personal information, we will notify you by posting a notice on the Site, by sending you an e-mail, or by other means consistent with applicable law.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please don’t hesitate to contact at contact@rfpsuccess.com, or subscribe below for updates.